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ITSM-101 Beginner Exam ITIL 4 Foundation

ITIL® 4 Foundation in Tampa

Live, instructor-led training for professionals in Tampa, USA — class times shown in your local time (EDT · GMT−4).

  • Prepares you for PeopleCert certification
  • Times in Tampa time · EDT · GMT−4
  • English
  • Updated September 2026
Duration16 hours
Credit2 days
Curriculum4 modules · 13 lessons
Next batch12 Nov 2026
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Live instructor-led sessions
Recordings of every session
Practice question bank
Full-length mock exams
Course completion certificate
Study planner and notes

About this course

Understand how organisations co-create value through IT services. The course covers the ITIL 4 key concepts, guiding principles, service value system and core practices.

What you'll learn

  • Explain key service management concepts
  • Apply the ITIL guiding principles
  • Describe the service value system and value chain
  • Recognise the purpose of key ITIL practices

Skills you'll gain

Service value systemFour dimensionsGuiding principlesPracticesContinual improvement

Who this course is for

  • IT operations and service desk staff
  • Anyone working in or with IT services

Prerequisites

  • None

Training options

Live Virtual Classroom

Preferred
  • Flexi Pass: reschedule your batch within the first 90 days
  • Live, instructor-led classes by certified practitioners
  • Every session recorded for revision
  • Learner support on email, phone and WhatsApp
  • Mock exams mapped to the ITIL® 4 Foundation exam outline
Batch starting from: 12th Nov, Weekend Class View all schedules

Classroom Training

In-person training in your city or at your office

  • Face-to-face training with a certified instructor
  • Public batches in major cities or a private batch at your office
  • Printed workbook, practice tests and exam guidance
  • Flexible group pricing for teams
  • Learner support until you pass

ITIL® 4 Foundation for professionals in Tampa

Professionals in Tampa prepare for ITIL® 4 Foundation with SertLabs's live online classes. Every lesson is mapped to the official exam outline, every session is recorded for revision, and an advisor helps you choose a batch that fits working hours in Tampa (EDT · GMT−4).

Your time zoneEDT · GMT−4
Next batchThu, 12 Nov 2026Fri & Sat · 22:30–02:30 Tampa time
FormatLive online · small batches
ExamPeopleCert ITIL 4 Foundation

Talk to an advisor

Curriculum

4 modules · 13 lessons · 15 hours of instruction

M1 Key concepts of service managementValue, outcomes, costs and risks. 3 lessons · 3 h
  • Value co-creation
  • Products and services
M2 Guiding principles and four dimensionsHow ITIL guides decisions. 3 lessons · 3 h
  • The seven guiding principles
  • Four dimensions
M3 Service value system and value chainHow the parts work together. 3 lessons · 4 h
  • SVS
  • Value chain activities
M4 ITIL practicesPurpose and key activities of core practices. 4 lessons · 5 h
  • Incident and problem
  • Change enablement
  • Service desk

The certification exam

EXAM DETAILS
Credential
ITIL® 4 Foundation
Awarded by
PeopleCert
Exam code
ITIL 4 Foundation
Practice
2 full-length mock exams in this course

Ways to learn

Live online

Instructor-led classes in small batches, with every session recorded.

Corporate batch

A private batch for your team, on your dates and time zone.

Self-paced + mentor

Study on your schedule with the recordings and weekly mentor check-ins.

Upcoming batches

Times shown in Tampa time (EDT · GMT−4). Batch sizes are capped.

NOV12Thu
Weekend · Live onlineFri & Sat · 22:30–02:30Outside usual hours in Tampa — ask about other times12 Nov – 17 Dec 2026
6 seats left
Enrol
NOV26Thu
Weekday evening · Live onlineMon–Thu · 08:30–11:0026 Nov – 31 Dec 2026
Open
Enrol
DEC10Thu
Fast-track · Live onlineSun–Thu · 22:30–06:30Outside usual hours in Tampa — ask about other times10 Dec – 14 Jan 2027
Open
Enrol

Need a different date or a private batch for your team? Request a team quote →

Get ITIL® 4 Foundation fees & batch dates for Tampa

Leave your details and an advisor will send fees in your currency, the next batch times in Tampa time, and answer any eligibility questions.

  • No obligation, no spam
  • Speak to a certified trainer
  • Group and corporate quotes

Your details are used only to answer this enquiry.

Your instructor

Tammy Minder

Lead instructor · PMP, PMI-ACP · 15 years

Tammy Minder is an experienced PMP instructor and project management professional with extensive experience in project management, training, and professional development. She is a PMI Authorized Training Partner Instructor and specializes in helping professionals prepare for the PMP certification exam.

Ready to start ITIL® 4 Foundation?

Next batch starts 12 November 2026. Seats are limited.

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Next: 12 NovEnrol now