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ITSM-101 Beginner Exam ITIL 4 Foundation

ITIL® 4 Foundation in Dar es Salaam

Live, instructor-led training for professionals in Dar es Salaam, Tanzania — class times shown in your local time (EAT · GMT+3).

  • Prepares you for PeopleCert certification
  • Times in Dar es Salaam time · EAT · GMT+3
  • English
  • Updated September 2026
Duration16 hours
Credit2 days
Curriculum4 modules · 13 lessons
Next batch12 Nov 2026
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Live instructor-led sessions
Recordings of every session
Practice question bank
Full-length mock exams
Course completion certificate
Study planner and notes

About this course

Understand how organisations co-create value through IT services. The course covers the ITIL 4 key concepts, guiding principles, service value system and core practices.

What you'll learn

  • Explain key service management concepts
  • Apply the ITIL guiding principles
  • Describe the service value system and value chain
  • Recognise the purpose of key ITIL practices

Skills you'll gain

Service value systemFour dimensionsGuiding principlesPracticesContinual improvement

Who this course is for

  • IT operations and service desk staff
  • Anyone working in or with IT services

Prerequisites

  • None

Training options

Live Virtual Classroom

Preferred
  • Flexi Pass: reschedule your batch within the first 90 days
  • Live, instructor-led classes by certified practitioners
  • Every session recorded for revision
  • Learner support on email, phone and WhatsApp
  • Mock exams mapped to the ITIL® 4 Foundation exam outline
Batch starting from: 12th Nov, Weekend Class View all schedules

Classroom Training

In-person training in your city or at your office

  • Face-to-face training with a certified instructor
  • Public batches in major cities or a private batch at your office
  • Printed workbook, practice tests and exam guidance
  • Flexible group pricing for teams
  • Learner support until you pass

ITIL® 4 Foundation for professionals in Dar es Salaam

Professionals in Dar es Salaam prepare for ITIL® 4 Foundation with SertLabs's live online classes. Every lesson is mapped to the official exam outline, every session is recorded for revision, and an advisor helps you choose a batch that fits working hours in Dar es Salaam (EAT · GMT+3).

Your time zoneEAT · GMT+3
Next batchThu, 12 Nov 2026Sat & Sun · 06:30–10:30 Dar es Salaam time
FormatLive online · small batches
ExamPeopleCert ITIL 4 Foundation

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Curriculum

4 modules · 13 lessons · 15 hours of instruction

M1 Key concepts of service managementValue, outcomes, costs and risks. 3 lessons · 3 h
  • Value co-creation
  • Products and services
M2 Guiding principles and four dimensionsHow ITIL guides decisions. 3 lessons · 3 h
  • The seven guiding principles
  • Four dimensions
M3 Service value system and value chainHow the parts work together. 3 lessons · 4 h
  • SVS
  • Value chain activities
M4 ITIL practicesPurpose and key activities of core practices. 4 lessons · 5 h
  • Incident and problem
  • Change enablement
  • Service desk

The certification exam

EXAM DETAILS
Credential
ITIL® 4 Foundation
Awarded by
PeopleCert
Exam code
ITIL 4 Foundation
Practice
2 full-length mock exams in this course

Ways to learn

Live online

Instructor-led classes in small batches, with every session recorded.

Corporate batch

A private batch for your team, on your dates and time zone.

Self-paced + mentor

Study on your schedule with the recordings and weekly mentor check-ins.

Upcoming batches

Times shown in Dar es Salaam time (EAT · GMT+3). Batch sizes are capped.

NOV12Thu
Weekend · Live onlineSat & Sun · 06:30–10:30Outside usual hours in Dar es Salaam — ask about other times12 Nov – 17 Dec 2026
6 seats left
Enrol
NOV26Thu
Weekday evening · Live onlineMon–Thu · 16:30–19:0026 Nov – 31 Dec 2026
Open
Enrol
DEC10Thu
Fast-track · Live onlineMon–Fri · 06:30–14:30Outside usual hours in Dar es Salaam — ask about other times10 Dec – 14 Jan 2027
Open
Enrol

Need a different date or a private batch for your team? Request a team quote →

Get ITIL® 4 Foundation fees & batch dates for Dar es Salaam

Leave your details and an advisor will send fees in your currency, the next batch times in Dar es Salaam time, and answer any eligibility questions.

  • No obligation, no spam
  • Speak to a certified trainer
  • Group and corporate quotes

Your details are used only to answer this enquiry.

Your instructor

Tammy Minder

Lead instructor · PMP, PMI-ACP · 15 years

Tammy Minder is an experienced PMP instructor and project management professional with extensive experience in project management, training, and professional development. She is a PMI Authorized Training Partner Instructor and specializes in helping professionals prepare for the PMP certification exam.

Ready to start ITIL® 4 Foundation?

Next batch starts 12 November 2026. Seats are limited.

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Next: 12 NovEnrol now